Get ready to make the most of your convention experience!
Browse our FAQs below for important event details, and don’t hesitate to reach out if you have additional questions.
What convention events are included in the registration fee?
The registration fee includes access to all speaker sessions and breakouts, the vendor expo including the Taste Kitchen, the Smoothie Contest, convention meals and evening events including the Welcome Reception on Monday night, the Tuesday evening event and the Awards Dinner on Wednesday night.
What convention events are included in the guest fee?
The guest fee includes access to convention meals and evening events including the Welcome Reception on Monday night, the Tuesday evening event and Awards Dinner on Wednesday night. To attend any other events or sessions, you must register as a full convention attendee.
Is the hotel cost included in the convention registration fee?
Hotel reservations are not included in the convention registration fee. Please see the Hotel page to book your room.
Can I extend my hotel reservation after Trop Fest at the convention rate?
If you would like to stay additional nights, the special convention room rate applies 3 days prior and 3 days following the event days, based on hotel availability. If you would like to extend your reservation, please contact Caribe Royale directly.
What is the dress code for the convention?
Please reference the following guidelines regarding dress code.
- Monday Welcome Reception: Resort Casual - Relaxed and comfortable. Think flowy dresses, button-ups and stylish sandals.
- Convention Sessions: Business Casual - Comfortable yet professional. Something that is perfect for long sessions, workshops, and networking opportunities.
- Tuesday Evening Event at Universal EPIC Universe: Casual - Comfortable. Jeans, a fun top, sneakers or flats.
- Wednesday Evening Awards Dinner: Cocktail attire
I am bringing my children/grandchildren with me. Can they attend convention functions?
Children 10 and under are free to attend convention functions (meals and evening events only). Any child over the age of 11 should register as a guest and can only attend meals and evening events.
If my plans change, what is the cancellation policy?
All cancellation requests must be made by sending an email to TSCReg@Etherio.com.
If you have registered and have paid in full but are unable to attend the 2027 Tropical Smoothie Cafe Convention, you will incur a non-refundable $100 processing fee if the cancellation is requested in writing and received on or before January 8, 2027. A 50-percent refund will be granted to a fully paid registrant if the cancellation is requested in writing and received by January 29, 2027. Please note, after January 29, 2027, there are no cancellation refunds.
If you register but are unable to attend, you may designate another attendee within your organization to take your place at no additional charge. All substitution requests must be submitted by the original attendee via email to TSCReg@Etherio.com. On-site substitutions may be made only if the substituting attendee provides a written request from the original attendee.